Shipping and returns
Shipping in New Zealand
Shipping is free anywhere in New Zealand, framed or unframed, and is built into the price you see. Every print is made to order on gallery-quality paper, signed, and sent with its certificate of authenticity: allow 5 to 10 working days from ordering to delivery. Unframed prints travel rolled in a rigid tube; framed prints are corner-protected, wrapped and boxed.
International orders
Unframed prints ship worldwide by DHL Express at a flat rate per order, however many prints are in it: Australia NZ$65, USA and Canada NZ$140, everywhere else NZ$95. The rate for your country shows in the cart before you check out. Framed prints are made and delivered within New Zealand; for an overseas order choose the print unframed, ready for a framer near you, or use Ask about international framing in the cart and Phil will reply with options and a quote. Orders delivered outside New Zealand may attract duties or taxes set by your own country; these are not included in the price.
Damaged or faulty prints
Every print is checked by hand before it ships. If your order arrives damaged, or there is a fault with the print or frame, get in touch within 30 days of delivery and a replacement will be printed and sent at no cost to you. A photo of the damage speeds things up. Nothing needs to be posted back unless we ask for it.
Change of mind: 14-day returns
Unframed prints can be returned for a full refund within 14 days of delivery, for any reason. The 14 days start on the day the print reaches you, or someone you have asked to receive it. If an order arrives in more than one parcel, they start when the last one arrives.
Framed prints are made up to the frame and mat you choose and are delivered only within New Zealand, so change-of-mind returns do not apply to them. Damage and faults are always covered, framed or unframed.
How to return a print
- Tell us within the 14 days. Reply to your order confirmation email, or use the contact form on the About page, and say you would like to return your print. A short message is enough. You can use the cancellation form below if you prefer, but you do not have to.
- Send it back within 14 days of telling us. We will reply with the return address. Roll the print back into its tube with its certificate of authenticity. Return postage is paid by you; a tracked service is best.
- Get your refund. Everything you paid for the returned print is refunded, including the original shipping charge when the whole order comes back, within 14 days of hearing from you. We may wait until the print arrives back or you send proof of posting, whichever comes first. The refund goes to the card or wallet you paid with, at no cost to you.
You are responsible for any loss in value caused by handling the print more than you need to look at it, for example creasing, marking or trimming it. Import duties or taxes charged by your own country are not paid to us, so we cannot refund them; your customs authority may be able to.
Customers in the EU and UK
This policy gives you the cancellation rights set by the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013: 14 days from delivery to cancel without giving a reason, the right to cancel before your print arrives, and a refund within 14 days of telling us, including the standard shipping charge when you cancel the whole order.
Cancellation form
Only fill this in and send it if you want to cancel. An email or message saying so works just as well.
To: Phil Botha Photography, by reply to your order confirmation email
I hereby give notice that I cancel my contract of sale of the following print(s):
Order number:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date:
Your rights under New Zealand law
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993. If a product is not of acceptable quality, you are entitled to a remedy under the Act.
Contact
For any issue with an order, reply to your order confirmation email and it will be looked at promptly.
Questions people ask
- How much is shipping in New Zealand?
- Free, framed or unframed, anywhere in New Zealand. Shipping is built into the price you see, so the cart total is the total.
- Are prints signed?
- Yes. Every print is signed by Phil and arrives with a signed certificate of authenticity stating the title, size, paper and, for limited editions, the number of your print.
- Do you ship outside New Zealand?
- Yes. Unframed prints ship worldwide by DHL Express at a flat rate per order: Australia NZ$65, USA and Canada NZ$140, everywhere else NZ$95. The rate for your country shows in the cart before you check out.
- Can I order a framed print outside New Zealand?
- Framed prints are made and delivered within New Zealand. For an overseas order, choose the print unframed: it arrives rolled in a rigid tube, fits standard frame sizes and is ready for a framer near you. If you would like it framed before it ships, use Ask about international framing in the cart and Phil will reply with options and a quote.
- How long does delivery take?
- Every print is made to order. Allow 5 to 10 working days from ordering to delivery within New Zealand. Overseas orders add courier time: about 5 to 10 days to Australia, 10 to 14 days to the USA and Canada, and 10 to 21 days elsewhere.
- What currency will I be charged in?
- Orders delivered within New Zealand are charged in New Zealand dollars. Australian orders are shown and charged in Australian dollars, and everywhere else in US dollars, at the rate on the day.
- How can I pay?
- By card or Apple Pay, through Stripe’s secure checkout. Your card details go straight to Stripe and never touch this site.
- Will I pay import duties or taxes?
- Prices include New Zealand GST. Orders delivered outside New Zealand are zero-rated exports, but may attract duties or taxes set by your own country on arrival. Those are the buyer’s responsibility and are not included in the price.
- How are prints packed?
- Unframed prints travel rolled in a rigid tube. Framed prints are corner-protected, wrapped and boxed. Anything damaged in transit is replaced at no cost.
- Can I return a print if I change my mind?
- Yes. Unframed prints can be returned within 14 days of delivery for a full refund, no reason needed. The refund includes the original shipping charge when the whole order comes back; return postage is paid by you. Framed prints are made up to your chosen frame and mat, so change-of-mind returns do not apply to them, but damage and faults are always covered.
- Can I change or cancel an order?
- Prints go into production soon after ordering. Reply to your confirmation email within 24 hours and a change of size, frame or address can usually be made. An unframed print can also be cancelled at any time up to 14 days after it arrives.